FISH! (A Proven Way to Boost Morale and Improve Results)

FISH! cover

Title: FISH! (A Proven Way to Boost Morale and Improve Results)

Author: Stephen C. Lunding, Ph.D., Harry Paul and John Christensen

Publisher: Hodder & Stoughton Ltd. London

One of the best-selling book, FISH! Is a powerful parable that helps us to see our lives and work in a new way. It takes us through how a new manager Mary Jane Ramirez faces the challenge of bringing life back to her unenthusiastic and unmotivated team which seems impossible until she discovers an incredibly successful workplace at the Pike Place Fish Market where the employees are so alive and passionate that people just stop to watch them work.

I was very excited to read the book to find out the secret: four simple strategies applied by Mary Jane Ramirez, so that I could also practice it in my organization and make it a lively work place both for my staff and our customers. The four strategies are:

  1. Choose your attitude: There is always a choice about the way you do your work, even if there is not a choice about the work itself. Therefore, it is important to choose the right attitude and bringing a sunny, playful, cheerful attitude to work will lead to a great day rather than being moody and having a depressing day.
  1. Play: Having fun while carrying out the work will make you enjoy our work and fun leads to creativity.
  1. Make their day: Engaging people and welcoming them to join in the fun. Customers like being a part of the show and memories created that will bring smiles and make good stories for a long time afterward.
  1. Be there: The fourth ingredient ‘be there’ means to be fully present at work, focused on what other need from us.

The book also shares success stories taken from real life who have applied this Philosophy at businesses to schools to hospitals-to deliver amazing service, strengthen trust and teamwork and bring energy and passion to their work.

The beauty of The Fish! Philosophy is that you can apply it to every part of your life. It helps us to discover the amazing power that is already inside us to make a positive difference –wherever we are in life. Therefore, it is a must read for everyone and especially for servant leaders I strongly recommend as it is a powerful way to practice servant leadership. If you want your team to live FISH!, first live it yourself.



Reviewed by on July 15th, 2018